A T.'s review of Nationwide Relocation Services

Nationwide Relocation Services

         
Customer Reviews & Ratings
Complaint Posted 3/13/2012
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Don't Do It
The reason you hire a moving company is for the convenience of not moving the items yourself. How about you hire sales reps that convey all of the true facts NOT what they need to say to get your deposit. This has been a horrible experience. I moved into an apartment on the statement of an arrival date March 9th. Knowing that it may take a couple of days on the drive due to weather. They picked up my items on the 3rd of March. Charging us for boxing things like TV's. The sales rep forgot to mention that you need to box these. Let me break this down. 8 dish pack boxes. 2 mattress covers. 4 mirror cartons 3 large tv boxes and then shrink rapping cost us 700.00. (protective covering is supposed to be included in the price)Then we were told there was a weight issue. (BS we don't have heavy items by any means) Nationwide has absolutely NO communication with the companies they hire and their reps need to all get their stories straight. I had to call the actual movers today and received every bit of information I asked for from Nationwide for over a week. I have heard from more then one that they are on route. I spoke with a manager on the 8th she said she would call me back with weight tickets and that the items haven't even left yet (this is the 8th) Not only haven't they left yet but they took our items in the opposite direction to NEW YORK (this is one of their managers trying to assist me) I have YET to hear back from her. Highly unprofessional. The reps I have spoken to are sympathetic but lost. I don't need sympathy. They are costing me money I don't have. I didn't need to rent an apartment to sit in it empty. My fiancé is now in our other apartment empty waiting to see what this company will come up with in upcharges. All I am hearing is that I signed a contract that had a time frame. All I am telling them is YOU GAVE ME A VERBAL time frame had me sign a contract and when you got your deposit you just threw us to the side to deal with the inconveniences. I know have to purchase house hold items cause we are sleeping, eating on the floor with only clothes and bathroom items in the house. I asked them for a refund or for them to bring my things back to the apartment and THEY want to charge me " for their service" and to take it back to the apartment. WHAT SERVICE???? IT IS THE 13TH AND OUR THINGS HAVENT EVEN BEEN SCHEDULED TO LEAVE. This ordeal isn't even over yet but believe me I will go to the BBB and post over facebook and blogs about the way this company will take no responsibility for the things your sales people promise. Don't use them. Don't do it!
 
 
Business's response - by Office of the Presidenton 3/30/2012
One of our main goals is to be able to provide exceptional customer service. It is disheartening to hear of your expressed unpleasant experience and interaction with Nationwide Relocation Services. Our company does not believe in misleading our customers or misrepresenting our services and we stand behind this 100%. We are aware that you would like to remain anonymous, however, we would like to speak with you to resolve this issue. We urge you to contact our office to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job ID # so we can better assist you with your issues. Call us at 1-888-219-7171. Our team is eager to work with you. Thank you. Sincerely, Nationwide Relocation Services
 
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Additional Business Information
Hours   Phone   (888) 750-6683 Address   6245 Powerline Rd., #202
Fort Lauderdale, FL 33309
Website   http://www.nationwiderelo.com Email   customer.service@avlhq.com
Contact   Aldo Disorbo Other  
 
 
 
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