James S.'s review of RealtyStore.com


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Complaint Posted 7/13/2018
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Thieves - carefully trained to steal from you. Secret Service Take note.
Secret Service take note. I used to help you catch crooks like this. These guys are thieves through and through. The dialogue of our recent chat session: Chat session started at 11:11:55 You are now chatting with John John: Hello, My name is JohnChat. How may I assist you today? James: Who are you and what do you do? John: Are you a current member of our website? John: We are a property listing website. James: I haven't looked for property in years. I own my home. We retired here. James: Your company is charging my card each month. John: What's the first and last name on the card? James: James Sxxxx James: jamessxxxx @gmail.com John: One moment please. John: Do you know a person name Jim Sxxxx? James: That's me, my unofficial name. John: How about a Phone number 253-xxx-xxxx? James: That's my phone number. John: Do you have a Mastercard getting billed ending in (6xxx)? James: That's all the info you're getting. I want my card refunded and my bank told me to request a cancellation number from you. James: That is the card number in question. John: Shows someone made an account on our site for property listings. John: 30 day Trial Membership: You will have full access to the service for 30 days for a nominal trial fee of $1.00. If you do not cancel the service during the trial period, you will be billed $49.60 exactly 30 days, on the hour, from the date and time you originally registered. YOUR ACCOUNT WILL THEREAFTER CONTINUE TO BE BILLED ON A MONTHLY BASIS UNTIL CANCELLED. James: I never did that. Sorry. John: Your cancellation number is 100xxxxxx40-22xxxx70. Your account will not be charged any monthly access fees beyond 07.13.2018. John: As a recent member of RealtyStore.com, we have a special offer for you. Single state access for $0.99 a week. We can offer you this discount, because you have canceled your nation access account. James: I want a refund of the moneys you charged my card. John: I’ll be happy to help you with that today, let me see what the computer will allow me to do for you. John: I have two options let me see which one works best for you. OPTION 1: • I can email you a refund application, it's a very simple half page form you print it out, fill it out, and fax or mail it back to us. OPTION 2: I can credit your account $25 today and that will post back into your account in 1-4 business days. I can also include a $25 coupon that can be used for restaurants, or for dry cleaning, Spas, etc., of your choice and extend your account for 3 months at no charge. This is a complimentary extension you do not have to call back to cancel. James: Or I can report this as the fraudulent use that it is, and my bank will take all the funds back. You're trying to bargain over the money you stole! John: I'm sorry we didn't steal anything. John: Someone made an account on our site using this information. James: Yes, you did. James: Same thing. I want my money refunded. James: Are you stating that you will not refund my money? John: Your cancellation number is 100xxxxxx40-22xxxx70. We have refunded you $49.60 today. This will post back into your account in 1-4 business days. You will not be billed again. James: I will take this as your statement that you will not refund the entire amount which was fraudulently charged to my card. John: What charges are you requesting? John: I just refunded you. James: Clearly, you are trained to play this game. James: I'm talking about MONTHS of fraudulent charges to my credit card. John: I refunded the charge we took out yesterday. For the other charges, I sent you a refund application to your email address (jamessurra@gmail.com) to fill out for you refund request. John: Did you want to check your email to make sure you received it? James: I will, and I will fill it out. I've already copied the contents of this conversation, and the entire conversation will be posted online, and as soon as I can I’ll include whether or not I am refunded the entire amount. James: Very funny. It’s not an online application I can fill out and auto-return. It has to be printed out and filled out and returned by mail. Except the page has no print button, and will not allow a print menu to come up. You guys are scammers all the way, aren’t you? I’d bet five dollars that you’re not even going to refund that single payment from today. James: Hello? Are you there? James: Well, that about figures. There you go, folks. Make your own judgements. These guys are crooks in my book.
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Hours   Phone   (800) 473-1783 Address   5951 Encina Rd. Suite 208
Goleta, CA 93117
Website   http://www.realtystore.com Email   support@realtystore.com
Contact   Realtystore.com Customer Service Dept Other  
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