J Y.'s review of Spark Networks, Inc.

Spark Networks, Inc.

         
Customer Reviews & Ratings
Complaint Posted 6/14/2011
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Review 6/14/2011
I signed up 6-4-2011 and removed my profile 6-14 after paying 58.00. They said they would not refund so I am disputing this through my credit card company. They lied several times and also send my 3 viruses that thank goodness my laptop has good firewall. I got an email saying one of 4 men put me on their YES list. I checked their profiles and checked my inbox...nothing. I asked my contact named Cara about this. She proceeded to tell me that one of the men had inappropriate emails so their profile was deleted. Another lie. I saved the email with their profiles and was easily able to get back into it through the website. They also told me spyware must have been on my computer and tried to give me the virus because their website is secure. I have a brand new computer and it has good virus protection and I was not in anything else except CM. It tried 3 times to give me a virus. Good riddance. So much for CHRISTIAN website. Not very Christian like now are they. I would like to do NO STARS but am not allowed!!
 
 
Business's response - by Emily V.on 6/15/2011
We regret hearing of the problems you have experienced. We are on a secure server, therefore, could not have infected your computer with a virus. The information that you were sent about Spyware is correct. You can get Spyware from visiting a variety of different websites. Where you do have a good firewall on your new computer, it probably prevented these viruses from infecting your computer, but I can assure you that the virus attempts did not come from ChristianMingle.com. We reserve the right to remove any member that does not comply with our site guidelines. This is only done in an effort to protect our customers and to provide them with the highest level of service available. We monitor the site very closely to make sure that members are upholding our terms of use. The safety, security and privacy of our members is very important to us. We would be happy to assist you in better utilizing the subscription that you have purchased. We do stand behind our no-refund policy as clearly stated on our site and on our billing pages prior to our members authorizing their transaction. Please contact cara@christianmingle.com and she would be happy to assist you further in seeking an honest and true relationship. Best wishes.
 
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Additional Business Information
Hours   Phone   (323) 658-3000 Address   8383 Wilshire Blvd Suite 800
Beverly Hills, CA 90211
Website   http://www.spark.net Email   evarney@spark.net
Contact   Emily Varney Other  
 
 
 
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