Laptopkey.com

4.6 star rating Rating - based on 275 reviews & complaints
This company's business is Computer laptop replacement keys.  
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Laptopkey.com Categories
Computer Equipment, Parts, and Supplies
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Customer Reviews, Ratings & Complaints
Review Posted 7/19/2021
Quality product
I ordered last June 2 and just received my order this July 19. I know it took a long time but the customer service informed me about the arrival time due to the instances of covid-19. For my order, I received the correct ones and it is safely pack... Read More »
 
 
 
Complaint Posted 6/28/2021
TOSHIBA P755
I rarely write a review but this vendor is very deceiving. Their website says "Genuine Laptop Keyboard Replacement for Toshiba Satellite P755 (BACKLIT). Price: $108.88 Qty in stock: 979+, Condition: New Item Code: JKBT51" As you notice it says it... Read More »
 
 
 
Review Posted 5/18/2021
Professional and caring customer service! :)
I loved working with Laptopkey. When I received my priorly owned laptop without one key I thought all was lost. But the team at Laptopkey was great to carefully identify the type of keyboard and part needed, and I am now a happy camper! I highly r... Read More »
 
 
 
Review Posted 4/2/2021
Great Customer Service
I placed an order online for 3 replacement keys for my Acer Nitro 5. They were reasonably priced. That same day I received a email letting me know that, unfortunately, the keys I needed were out of stock. I was given alternatives, but none of them... Read More »
 
 
 
Complaint Posted 3/3/2021
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Disappointed 70 days a waiting for shipment
After 70 days the sales team ask me to confirm my address or my shipment is lost 1. The shipping address entered in the order form is incorrect 2. USPS lost the package. Really I disappointed & very sad they are thieves, my advice don`t buy from... Read More »
 
 
Business's response - on 3/4/2021
Hello, I'm really to sorry to hear about your experience. Don't worry though we will make things right for you. First, try to understand that due to covid-19, the mail reliability has been very poor in the last few months. Many postal workers ar... Read More »
 
Review Posted 2/8/2021
Great Service!
I got the 3 keys I requested correct fitment, black and backlit. The customer service was exceptional, I was helped with great care, courtesy, and promptly. Items were shipped to me in a fast amount of time. Great company to do business with. Read More »
 
 
 
Review Posted 12/29/2020
Excellent Customer Assistance
Just wanted to say what a great company you have. A***** in Customer service was very prompt and informative in helping me find the right item. The web page is well laid out and easy to navigate. Plus your prices are great! As myself and my roomm... Read More »
 
 
 
Review Posted 12/18/2020
Great costumer service and super fast shipping
I had trouble with other laptop key retailers in the past, but that definitely wasn't the case with Laptopkey.com. I got my order within under two weeks from placing the order, even though it was an international order. The key is also of great qu... Read More »
 
 
 
Review Posted 12/14/2020
Always come up with the goods!
I’ve been involved in the repair of laptops for as long as I can remember (I’m 77) and in that time have several times been faced with the need to replace damaged / missing keys. I stumbled across Laptopkeys.com following a desperate web search fo... Read More »
 
 
 
Review Posted 11/13/2020
Fast delivery excellent parts
Ordered keys for my Logitech K810 and received them in about a week from the US to The Netherlands. Got the complete keys with all the parts I need. Super happy as the keyboard isn't sold anymore, and now it works like a charm! Read More »
 
 
 
Review Posted 11/6/2020
GREAT resource for laptop replacement keys!
I'm a bit overdue with my thank you since I ordered mid-September but THANK YOU! Using your online guide to select the correct replacement keys and then the installation video once I received the replacement keys (which arrived quickly!) made repl... Read More »
 
 
 
Review Posted 10/29/2020
Too Efficient to be True!
For such a tiny purchase, replacing my missing key was as seamless as I could have ever expected (right down to explaining the hinge clip details and examples provided on the site).

I recently restored an old laptop since my job became home-ba... Read More »
 
 
 
Complaint Posted 10/16/2020
Should have just went through Logitech for free replacment part
I went looking at Laptopkey.com did not see my model Keyboard. I went ahead and submitted a form for requesting the Key I need on 9.13.2020 My message in request >> "Hello I was looking to order key retainer clips for Logitech MX Keys Model YR0073... Read More »
 
 
 
Review Posted 10/4/2020
Just Like New!
Cracked a key on my ThinkPad T470p. Ordered a replacement key from Laptopkey.com, which was much less expensive than a new keyboard. Excellent customer service, fast shipping, easy replacement, and the key is perfect, indistinguishable from the or... Read More »
 
 
 
Complaint Posted 9/11/2020
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No key and no communication.
I would not buy from them. Three emails and zero communication and coming up to a calendar month. No tracking information and no key either (so no proof of shipping). OK not a lot of money but it is the principle that matters. Yes it was shipped... Read More »
 
 
Business's response - on 9/15/2020
Hello, my apologies for your experience. We do have dedicated email support staff, and online chat available from 8AM-12PM PST. In rare cases when a customer does get a response to an email, we usually find that the our replies have gone to the cu... Read More »
 
Review Posted 8/26/2020
Perfect Replacement Key for Lenovo T460s
I had ordered for a single replacement key for my Lenovo T460s. The shipment notification was on the same day and took 16 days to reach me in Canada(great considering the COVID situation). Make sure you specify the correct model number by cross ch... Read More »
 
 
 
Review Posted 7/28/2020
The team at Laptopkey.com helped me find an impossibly elusive part!
I was repairing a computer for a client. I was missing the retainer clips labeled “F311” on an HP 15-db0015dx for his spacebar. The spacebar retainer clip style I needed was slightly wider than the typical square clips used under shift/caps lock/t... Read More »
 
 
 
Review Posted 6/15/2020
Replacement Key Savior & Great Customer Service
The keys on my key board started popping off, first I contacted HP as my laptop is still under warranty. They do not have or sell replaceable keys. I was told I needed to mail my laptop in and they would look at it and fix it. I do taxes, NO I'm n... Read More »
 
 
 
Review Posted 5/28/2020
The best customer experience
I ordered the wrong product. When I contacted them, they found the correct product for my laptop and sent one for free(only charging me for the shipping fee). They tried to deliver the best customer experience and I feel very grateful. Read More »
 
 
 
Review Posted 4/15/2020
Very Patient & Helpful - Made Sure I Got the RIGHT Keys.
I ordered what I thought was the right key and it wasn't. I reached out to the support folks and they helped me make sure I ordered the correct keys for my machine the second time around. I got and installed both keys and they worked out perfectl... Read More »
 
 
 
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Additional Business Information
Hours   7:00 AM - 7:00 PM PST Phone   (800) 850-9661 Address   PO Box 9031
Canoga Park, CA 91309
Website   http://www.laptopkey.com Email   sales@laptopkey.com
Contact   Jason Marley Other  
 
 
 
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