Vizio

2.0 star rating Rating - based on 65 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 5/9/2013
vizio refuses responsibility for junk products
Please repost. This is Vizio's grade F support and acceptance of responsibility for issues with their product. Elena: Thank you for contacting VIZIO Live Chat. This is Elena in South Dakota. Have you ever contacted us before? Ben Reynolds: No, nor... Read More »
 
 
 
Complaint Posted 4/8/2013
M3D421SR fails twice in a year and a half- needs to have a recall
Like many others this tv was purchased at walmart Nov 2011. The tv is amazing when it works. The first time the tv would not completely power up was within the warranty period in Sep 2012. Vizio was great at the time it was in warranty, they took... Read More »
 
 
 
Complaint Posted 2/18/2013
I will NEVER buy another VIZIO product
I purchased a 32" LED HDTV in September of 2012. Last night it stopped working all of a sudden. When we plugged it in there was no amber light or anything. I thought to myself "We will just buy a replacement TV and they should refund our purchase... Read More »
 
 
 
Complaint Posted 2/10/2013
42" Edge lit led (black screen) M3D421SR
I purchased the 42" led TV, like a lot of other people on black Friday 2011. Now I only bought this TV because it seemed like such a great deal at the time. I already owned a 32", and a 37" VIZIO so when I purchased this new TV I really had no use... Read More »
 
 
 
Complaint Posted 11/27/2012
M3D422SR breaks after one year
M3d421sr shuts off and won't turn back on exactly one day after factory warranty like many others I went out and fought the lines on Black Friday 2011 with really high hopes for a great tv.. Very disappointed.. Seems like when u look up the tv all... Read More »
 
 
 
Review Posted 11/27/2012
Vizio Black Screen on my M3D421SR
I've read about it and been warned about it, now it happened to me...

After having a couple of friends who had Vizio's with a decent experience, I decided to get the same one many other's did, the M3D421SR at Wal-Mart on Black Friday of 2011. T... Read More »
 
 
 
Complaint Posted 9/27/2012
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Completely Dissatisfied with Vizio Customer Service and Failure to Honer Warranty
I own a Vizio television still under the initial warnety that has had a small cluster of dead pixels appear in the upper right hand corner. I have previously had an exceptionally positive experience with Vizio’s customer service department when a... Read More »
 
 
Business's response - on 10/5/2012
Dear VIZIO Customer, Robert. I am sorry to hear of the problem you have experienced with your VIZIO HDTV. I have discussed with you your resolution and we have decided to move forward. We apologize for any delays or inconveniences this process may... Read More »
 
Complaint Posted 9/7/2012
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VIZIO fails to honor their Warranty on the Defective charging port in my Tablet
I initially loved my Tablet. Being my first tablet I was amazed and in awe. A coworker bought one and loved it and I was sold. I bought two tablets with extended warranty coverage through sams club, one for me, one was given as a gift. this table... Read More »
 
 
Business's response - on 9/19/2012
Dear Kristopher K., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. A message has been sent to you with my contact information. I would like to discuss your situation to see what I can do to help. Please contact me... Read More »
 
Complaint Posted 9/3/2012
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M3D421SR black screen of death
I bought this tv less than 9 months ago and two days ago it just stopped working I called and its not under waranty go figure. I am now expecting to have to replace my tv because of the other reviews saying that it was unreparible or if repaired i... Read More »
 
 
Business's response - on 9/19/2012
Dear Joshua N., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. A message has been sent to you with my contact information. I would like to discuss your situation to see what I can do to help. Please contact me at y... Read More »
 
Review Posted 7/29/2012
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Replacement parts not supported for long
I purchased a VF55XVT true LED tv about 2 1/2 years ago. We loved this tv especially the beautiful picture. It did not get much use however as this was in a vacation home. Recently something happened while watching it and it went off. When we got... Read More »
 
 
Business's response - on 7/30/2012
Dear Ed A., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. A message has been sent to you with my contact information. I would like to discuss your situation to see what I can do to help. Please contact me at your... Read More »
 
Complaint Posted 5/20/2012
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VIZIO - worthless product and the company doesn't care
VIZIO is the worst company I have ever dealt with in my life. I bought a VIZIO TV from Dell and 14 months later it completely stopped working. Turn it on and only the VIZIO symbol comes up on screen. I called VIZIO and asked them to fix or replace... Read More »
 
 
Business's response - on 5/22/2012
Dear Cindy M., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. A message has been sent to you with my contact information. I would like to discuss your situation to see what I can do to help. Please contact me at yo... Read More »
 
Review Posted 5/15/2012
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M3D421SR Customer Service
We purchased this TV as a replacement for our living room in February 2012. On May 6th "DEAD", no sound, no video. Called Vizio customer service to get case started to get this set repaired. After forwarding receipt for purchase, I was told, since... Read More »
 
 
Business's response - on 5/17/2012
Dear Richard, Thank you for bringing your concerns to our attention and for taking the time to speak with me in regards to your situation. Again, I apologize that the service you received was less than the exceptional service we strive for. I look... Read More »
 
Complaint Posted 3/25/2012
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Vizio poor quality non caring Customer Support
This company has really disappointed me. I paid $1300 for a televison and 2 years later it is worthless. I call there customer support and they are the most uncaring I have seen. Read More »
 
 
Business's response - on 3/26/2012
Dear Detrect, We are sorry to hear that you have had an unsatisfactory experience with VIZIO. A message has been sent to you with my contact information. I would like to discuss your situation to see what I can do to help. Please contact me at y... Read More »
 
Review Posted 2/9/2012
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defective merchandise
Our 2 week old Vizio suddenly decided to just not turn on one day. Called Vizios customer service and got nowhere. Emailed them and got a response from Cassandra saying we were put on Advanced replacement, and given a fairly exact timeline. Well,... Read More »
 
 
Business's response - on 2/9/2012
Dear Rick, We are sorry to hear that you have had an unsatisfactory experience with VIZIO. A message has been sent to you with my contact information. I would like to discuss your situation to see what I can do to help. Please contact me at your... Read More »
 
Complaint Posted 5/13/2011
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Review 5/13/2011
I can't see how this company is rated A+ when out of 50 reviews it only received two stars. I called Vizio and was told to purchase a new antenna and I did. With the new antenna I still had dropped channels and bad reception so I called again. Thi... Read More »
 
 
Business's response - on 7/21/2011
Dear Janice, We are sorry to hear that you have had an unsatisfactory experience with VIZIO. We have attempted to contact you in regards to your review but have been unsuccessful. A message has been sent to you with contact information for VIZIO.... Read More »
 
Review Posted 4/12/2011
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Review 4/12/2011
I had filed an initial complaint about VIZIO Televisions that I had purchased. I had read email threads about their product and the issue I had encountered. Just like with other products some components become defective, and if out of warranty (wh... Read More »
 
 
Business's response - on 4/14/2011
Dear Keith O., We are so happy to hear that you are a satisfied VIZIO customer. When given the opportunity we work with our customer’s when we can and we are glad that we were able to assist you with your TV. We always appreciate positive feedbac... Read More »
 
Review Posted 4/6/2011
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Review 4/6/2011
while i began by having a problem with a Vizio 26" tv, i was directed to Anna VanGilder at Vizio to assist me following a complaint i submitted to the Better Business Burear. the tv was only 2 years old and no longer had a pictue, but had sound. i... Read More »
 
 
Business's response - on 4/14/2011
Dear Renee, I appreciate you taking the time to let us know of your satisfactory experience with VIZIO and I am happy to hear that I was able to help and turn your experience around. Thank you for your understanding and for allowing us to work wi... Read More »
 
Complaint Posted 3/15/2011
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Review 3/15/2011
My Vizio 42inc HDtv was purchased in 2008. It started a flickering on the screen. I called thinking it was still under warranty but was told it was out by 2 weeks. I called Vizio for help customers service gave me the number to hdrepair. I found o... Read More »
 
 
Business's response - on 4/14/2011
Dear Debbie H., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. When given the opportunity we work with our customers and VIZIO has offered to work with you towards resolution. I have been in contact with you via e... Read More »
 
Review Posted 3/14/2011
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Review 3/14/2011
PLEASE READ THIS REVIEW IN ITS ENTIRETY, OR NOT AT ALL. I BELIEVE IN VIZIO AND THIS TELLS THE STORY IN ITS ENTIRETY. I had purchased a vizio 47" 3d TV for $1699.00 new. I was told I had a 1 year warranty. When the set arrived I noticed a small i... Read More »
 
 
Business's response - on 4/13/2011
Dear Daniel W., I appreciate you taking the time to let us know of your satisfactory experience with VIZIO and I am happy to hear that I was able to help and turn your experience around. We continuously strive to give the best possible customer s... Read More »
 
Complaint Posted 3/4/2011
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Review 3/4/2011
Purchased 42" Vizio LCD at Costco...90 days later the TV died - black screen but sound worked. At first Costco was not going to exchange it, but after a bit of discussion with the manager they agreed. With the new TV I decided to buy an extended w... Read More »
 
 
Business's response - on 4/13/2011
Dear Joe D., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. We have attempted to contact you in regards to your review but have been unsuccessful. A message has been sent to you with contact information for VIZIO.... Read More »
 
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Additional Business Information
Hours   Phone   (949) 428-2525 Address   39 Tesla
Irvine, CA 92618
Website   http://www.VIZIO.com Email   avangilder@vizio.com
Contact   Anna VanGilder Other  
 
 
 
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